Property Pack

Lush anchor shops are the brand’s flagship stores located in major cities around the world. These shops are larger in size and offer a wider range of products and services than regular Lush stores. They also serve as hubs for community events and workshops related to sustainability and ethical living. The aim of Lush anchor shops is to provide customers with an immersive and engaging shopping experience that promotes the brand’s values of sustainability, ethical production, and natural ingredients.

All of our stores are designed by our in house teams, meaning each of our designs is totally unique.

A Lush spa is a spa unlike any other. It is an oasis of calm on the high street, with immersive spa experiences designed to transform, rejuvenate and revive. The 10 treatments on offer are all designed in house, and use handmade products, combined with soothing touch, exclusive music, and a hint of surprise, to treat the mind and body and leave people feeling their best selves.

Lush Hair Lab is a service offered in a number of our anchor stores, as well as in our stand alone Hair Lab in Brighton. Customers receive personalised hair consultations and treatments from trained experts who can analyse customers’ hair and scalp, and recommend customised hair care products and treatments that are tailored to their individual needs. The aim of our Hair Lab is to provide customers with a holistic approach to hair care, using natural, sustainable, and ethically sourced products, and a unique choice of hard or soft water to suit their hair type.

You can find our Hair Labs in:

Brighton, Trafalgar Street

Liverpool, in our anchor store

Glasgow, in our anchor store

Snow Fairy is a Lush fan favourite. It is a Christmas exclusive that always finds its way into the top 10 products sold. Our pop-ups are temporary retail stands that are exclusive to the holiday season. These pop-up stores are usually located in high-traffic shopping areas, such as malls or Christmas markets, and are designed to showcase the Snow Fairy products and create a festive atmosphere for shoppers. The pop-ups offer exclusive Snow Fairy items or limited-edition gift sets, as well as the full range of Snow Fairy products available in regular Lush stores. The aim of the pop-ups is to bring joy by providing a unique and immersive shopping experience for customers during the holiday season and to promote the Snow Fairy range of products.

The realm of Snow Fairy is made of shimmering pink skies and soft candy floss-fragranced clouds. Sweet Snow Fairy scents fill the air and the values of courage, kindness, and confidence are celebrated wherever you wander. If you would like to see this in your mall, let us know here.

Glasgow Anchor Store, UK&I
Glasgow City is our newest global anchor, and our second biggest store in the world after Liverpool.

This prime site is 20,000sqft and features a wealth of experiences for our Scottish customers, including our 5* spa experience, hair lab and cafe alongside the full range of fresh handmade cosmetics.

Our customers are able to find products designed by the team in store and available nowhere else in the world.

Fancy a tour? Just let us know and we’d be happy to show you around!

Mirdif City Centre is not only our first spa shop in Dubai, this is also our first spa in a shopping centre.

Our shop is 76m2 sales and the spa is 75m2, with 2 treatment rooms, one single and one double, as well as a consultation space and post treatment relaxation area. It uses the latest LED ambient lighting linked to state of the art audio system. Unique to this store is photo electric glass to frost the windows looking in from the shop floor to the spa.

Dip into a sensory oasis on Robson Street with soothing touch, captivating visuals, harmonious music, and fan favorite Lush products and scents. In the newly renovated location, a spa experience like no other awaits you, nestled in the latest Lush ReMind shop concept, which highlights the core values of the brand and features some beloved discontinued products. Featuring the iconic bath bomb wall, the new shop design puts Lush innovation at the forefront for every customer that visits.

At the Robson St Spa, each of our 11 spa treatments is an unforgettable, immersive experience inviting you to embrace the unexpected and to slow down to speed up.

We opened our 40th French store in Nice, the 5th largest city in France, on avenue Jean Médecin, the main high-street, linking the railway station to the Place Masséna near the sea.

We are excited to welcome visitors to our new 111sqm store, which showcases our make-up range within a cabinet of curiosities, as well as some old fan favourites on our very popular discon wall. This is a wall of products that, while well loved, were previously discontinued but which our customers wanted back, and we listened. This is unique to certain stores and the manager of that store can curate this range themselves to reflect the wishes of their customers.

We find ourselves in the middle of multiple crises affecting the lives of humans and the more-than-human. The climate, ecological and economic crises are changing our planet in ways that are unpredictable and challenging. The need for deep and systemic change is clearer than ever.

In front of us is this unique opportunity to re-imagine our businesses and communities so that all life can flourish. At Lush, we started on this journey many decades ago, integrating care for the Earth, for communities, for animals into how we do business.

We want to do more. These times call for bold action in the present and not long-term commitments for the future. We want to be rebels. Going against business as usual to support and protect the wild. We want to make the world Lusher, with equity and justice at the heart of this transformation. When asked if the Earth is better off because Lush exists, we want to be able to answer with a resounding “yes”!

Our ambition to leave the world Lusher than we found it encompasses the living Earth, People, and Animals. For each of these, we have created an action-packed and bold pathway of how we can make a meaningful contribution.

Our overall aim is to remove all fossil fuel use from our direct operations, including our retail stores, our offices, manufacturing sites and the vehicles we own by 2030. We are also working to reduce the climate and nature impact of our supply webs, while creating more opportunities for nature to thrive and help to remove emissions. Ultimately, we want to have a net positive supply web by 2030.

To make it simple for everyone at Lush to understand and contribute, we summarise that into a five broad actions that all our colleagues, suppliers and customers can be part of.

Our core strategy is to use our supply webs and buying power to help protect biodiversity hotspots and carbon sinks like mangroves, wetlands, forests, and healthy soil. This can be done by eliminating risk of deforestation in the supply chain, increasing the amount of materials benefiting communities living in harmony with the wild and supporting projects and demonstrations sites that help to rewild the landscapes we buy materials from.

In order to get there as quickly as possible, we need a combination of powering down – reduce first, replacing all fossil gas and powering up with renewables. We invent, manufacture and retail our products in buildings that we control, so invest in energy efficiency like LED lighting, choose to source our electricity from deep green suppliers wherever it is possible, and buy renewable energy certificates where it is not possible. We are almost fossil gas-free in retail and gradually electrifying our factories.

This is a big and ambitious task. We are working towards a climate positive supply web for our materials and making our packaging circular – with people and livelihoods at the heart of our initiatives.

To reduce the impact on the environment of our raw materials and increase the benefits, especially for agricultural materials, we prioritise sourcing materials from regenerative farming like agroforestry, we fund regenerative interventions in the landscapes we source from and invest in farmer training and demonstration sites. We have been on this journey for nearly 15 years. Find out more here.

On the circular front, we borrowed the strategy from Ellen McArthur Foundation and focus on eliminating waste, circulating materials at their highest value and regenerating nature. To eliminate waste, we invented cosmetics like the shampoo and conditioner bars, bath bombs and bubble bars and made soap cool again, allowing our customers to shop naked if they choose to. Since 2008, we have sourced recycled plastic for our pots and bottles, the latter are now made with “prevented ocean plastic”. Our gift boxes, ribbons and paper are made from recycled materials and agriculture wastes. All the cotton we use is organic, and some are even regenerative organic!

This is one of the most challenging of the actions to do in the short term, because we rely on bigger shifts in infrastructure. We do not think it will be possible to completely eliminate emissions from transport by 2030, but there are few things we can do. Drastically reduce business flights and air freight, electrify road freight – our own vehicles and through our freight partners, and support early adopters of new alternative fuels with proven sustainability benefits. We are conscious of transitional strategies like HVOs from waste fats and oils and have used them with care where needed.

It is clear that those least responsible for causing the climate emergency are already suffering its worst impacts. Reducing the harm communities are already facing, being in solidarity with climate activists and indigenous communities often protecting the environment with their lives and doing all of the actions above from a lens of climate justice is key. Lush is a British business and the UK has a historic responsibility to do more than its fair share.

We vow to educate and raise awareness about climate justice inside and outside Lush, listen to, support and stand with frontline communities, apply a climate justice lens into our decisions.

Part of this work is done through our campaigns and charitable giving. It is also embedded in how we support our suppliers and in our commitment to divest our finances from fossil fuel developments.