Lush Leicester doubles shop size…

With a relocation to Highcross shopping centre

Image above: New customer journey concept at Lush Canterbury, Leicester will be the next shop to follow with a similar design.

On Friday 28th January 2022 at 12:00pm, fresh handmade cosmetics brand Lush will reveal the new look of its Leicester shop with a relocation to Highcross shopping centre. Lush Leicester will be the third shop across the UK&I and Europe to reopen with a new customer journey concept and will be double the size of the original shop with a retail area of 110 sqm.

With this relocation, the shop both retains presence on the high street as well as having a presence in the mall. The store will have dual entrances, one facing East Gates and the other facing into the mall. 

I am extremely excited to be relocating our store and becoming a part of the Highcross family. Whilst it has been wonderful to watch the business grow in the location of Gallowtree Gate, I can’t wait for Lush Leicester to become even more of a hub for the community in the new location – having more visibility for the brand, greater access and a larger store for our customers to shop in.

Sophie Perry, Lush Leicester Shop Manager (Sophie started working for Lush in 2015 and worked in different areas of the company with 8 years of experience in both retail and support roles. After being the Shop Manager at Lush Harrogate she is now managing Lush in Leicester)

Continuing to invest in the high street with a new shopping experience

At a time when physical retail is under huge economic pressure, Lush is committed to continuing investment in the high streets and providing innovation and new customer experiences. 

With the new store concept and the ease of shopping in mind, the customer experience will be much clearer. The new customer journey concept showcases product category areas of Fresh haircare and skincare, ‘Bathing’ (shower, soap and bath), and ‘Gifting’ – each with their own identity. 

The new shop concept also allows customers to easily pick up a varied selection of fresh handmade cosmetics including an array of seasonal gifts in the lead up to Valentine’s Day. The ‘Gifting’ area will feature traditional ethical gifts, bespoke gifting, fragrance gifts and alternative packaging options including Lush Knot Wraps

Lush Parties

The additional space allows Lush Leicester to offer more of the popular fresh, handmade customisable parties with new exclusive products. 

To celebrate their reopening and showcase the different offerings of Lush Parties, Lush Leicester is inviting visitors to come into the store for different workshops to make their own bath bomb and fresh face masks. This will be completely free of charge and no booking needed.

Lush Leicester Party Sessions – 28th January 2022

13:00 – 13:30 Fun & Games 

Bath Bomb Kit Making 


14:30 – 15:00 Treat Yourself 

Fresh Face Mask Kit Making


16:00 – 16:30 Fun & Games 

Bath Bomb Kit Making


17:30 – 18:00 Treat Yourself 

Fresh Face Mask Kit Making

Reducing, Reusing, Recycling

Alongside some new furniture produced from ethically sourced and durable materials, Leicester will have upcycled furniture as well.

When fitting their shops, Lush utilise the same values they do when sourcing ingredients for their products.

At Lush we celebrate the stories that make us and our products and we wanted to create a place customers could explore and indulge in these stories, as well as a place to create their own ones. The new, larger store focuses on bringing people together through spaces to create perfect, personalised gifts for loved ones, throwing a party with friends or meeting our fantastic in store team.

Danielle Platt, Lush Shop and Space Planning

Bring It Back

Lush Leicester is not only looking forward to welcoming their customers back, but also welcoming their plastic packaging back! As part of Lush’s mission to ‘Leave the world Lusher than we found it’, Lush shops are inviting customers to bring back any full-sized Lush plastic packaging to their local Lush shop to be recycled as part of their fresh new packaging returns scheme, Bring It Back.

For each plastic Lush item returned, customers will receive a 50p deposit to spend on their Lush basket that day.

Notes to Editors

About Lush

Since establishing over 25 years ago, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, Lush places emphasis on fresh ingredients like organic fruits and vegetables. Lush fights tirelessly against animal testing and operates a thoroughly comprehensive Ethical Buying department, developing fair and direct trade initiatives.  Lush leads the cosmetics industry in combating over-packaging by running public awareness campaigns and developing products that can be sold ‘naked’ to the consumer without any packaging.

Today Lush operates in 48 countries with over 900 shops, 38 websites shipping worldwide and a global network of native apps, broadcasting channels and digital communities in over 30 languages.


Lush Leicester

Unit Su64 


6 East Gates 




Opening Hours:

Monday to Friday: 9:30 – 20:00 

Saturday: 9:00 – 19:00 

Sunday: 11:00 – 17:00


For any press enquiries or interview requests with Lush Leicester Manager Sophie Perry, please contact [email protected]

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