Lush’s response to the end of COVID-19 restrictions in England.

UK & Ireland Retail

23rd February 2022

With news of all remaining Covid restrictions to be dropped in England, Lush has announced continuing to pay staff who test positive to self isolate and will continue with considerations and initiatives implemented to keep their staff and shoppers safe.


The following protections will be in place for Lush UK & Ireland customer-facing roles:

  • Lush are encouraging staff to use regular lateral flow tests while these are still available (until 1st April 2022).
  • Lush are encouraging their retail staff who test positive to self isolate for 10 days, unless they have negative tests for two consecutive days from days 5 and 6 of isolation. They are continuing to support retail employees financially to self isolate for the foreseeable future.
  • Lush will continue to maintain as safe a working environment as possible by encouraging staff to continue wearing face coverings, clean surfaces regularly, and wash their hands frequently.

On 28th February 2020 as the virus reached the UK, Lush announced it would be offering high street shoppers their own piece of soap to wash their hands on arrival at their local Lush shop at a time when many public hand washing facilities were closed. 

This was also to promote hand-washing guidelines as advised by the NHS in the UK and other public health organisations around the world at the time.

However, this was not new to Lush. Being a pioneer of unpackaged, innovative cosmetics that often defy convention, for 27 years, customers have been invited to try before they buy in our now famous product demonstrations. Lush has been, and always will be, somewhere to wash your hands, (and moisturise them, too!) 

Our soaps really are the best on the market, featuring a unique palm-free base, topped up with essential oils and fresh ingredients to benefit both your skin, and your mind. Using a Lush soap is a luxurious way to carry out the very necessary business of basic protective hygiene.

Kat Hannible, Lush Retail Director UK & Ireland

Since 28th February 2020, Lush’s campaign for handwashing with bars from its soap collection has generated sales of 1.4 million units of soap in the UK.

For further information or for interview requests, please email [email protected].

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