Lush is reopening 88 of its shops and 6 Lush Spas in England and Wales on Monday 12th April. Alongside new product launches and a new plastic packaging returns scheme, all shops will reopen with fresh handmade stock that is only days old. Scotland opening dates are still to be confirmed. To find out when your local Lush is reopening, visit our website or Google to see each shop’s opening hours.
Lush is not only looking forward to welcoming their customers back, but also welcoming their plastic packaging back! As part of Lush’s mission to ‘Leave the world Lusher than we found it’, all shops will be inviting customers to bring back any full-sized Lush plastic packaging to their local Lush shop to be recycled as part of their fresh new packaging returns scheme, Bring It Back.
For each plastic Lush item returned, customers will receive a 50p deposit to spend on their Lush basket that day.
At a time when physical retail is under huge economic pressure, Lush is committed to continuing investment in the high streets and providing innovation and new customer experiences.
Lush’s number one shop and Spa in the world, Lush Oxford Street is currently undergoing a transformation which will see new experiences and activations previously seen in Lush concept shops around the world come together under one roof, creating Lush’s ultimate shopping destination in London. The grand opening date will be Saturday 1st May.
Created to transform mind and body, Lush’s bespoke spa treatments are the perfect way to rejuvenate and revive. With treatment vouchers available (with no expiry date) in Lush shops nationwide and from the uk.lush.com, you could say that the Lush Spa is Lush’s best kept secret.
All therapists are fully trained in Covid related Health & safety procedures. Lush will also be asking all customers to complete a Covid wellness form before they arrive. To view the treatments available and procedures and policies in place to ensure that every customer has a magical experience at the Lush Spa in line with government guidelines, please refer to the FAQ page for more details.
Six Lush Spa Locations in England and Wales will be opening on Monday 12th April. Lush Oxford Street Spa opening date is to be confirmed and the Lush Spa Edinburgh will open on 26th April.
Alongside local government guidelines – such as observing advised social distancing rules, no hands on demonstrations and having a safe queuing system to enter – staff safety measures for each Lush shop reopening in England and Wales will also include…
Shops will also be supported through tech advances such as Lush Lens. Designed by Lush’s in-house tech R&D team to offer customers a packaging-free and contact-free shopping experience. Customers can download the new and improved Lush app on android and iOS and scan unpackaged products (over 50% of Lush’s range) in-store. The phone’s camera and Machine Learning are able to recognise products and give the customer detailed ingredient information, price and ‘how to use’ demonstrations through immersive videos via the app. The feature is available in 30 countries and 20 different languages.
Outside of the usual customer journey of serving customers in shops, Lush has different ways customers can shop with them to provide as many options as possible.
Shops can choose to run some of the following:
Lush products delivered to your door in as little as two hours: 45 Lush shops nationwide have also teamed up with on-demand delivery service, Stuart to enable customers to place orders directly with their local Lush shop, who will then arrange their trackable same day delivery.
For further press enquiries please contact [email protected] or call 0207 434 3948.
*The only shop in England not opening in England on 12th April 2021 is Lush Oxford Street, which is undergoing a refit.
For full Lush information about the Coronavirus crisis, please visit: https://weare.lush.com/lush-life/our-company/covid-19-lush-updates
Since establishing over 25 years ago, Lush has been driven by innovation and its ethics. Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, Lush places emphasis on fresh ingredients like organic fruits and vegetables. Lush fights tirelessly against animal testing and operates a thoroughly comprehensive Ethical Buying department, developing fair and direct trade initiatives. Lush leads the cosmetics industry in combating over-packaging by running public awareness campaigns and developing products that can be sold ‘naked’ to the consumer without any packaging.
Today Lush operates in 48 countries with over 900 shops, 38 websites shipping worldwide and a global network of native apps, broadcasting channels and digital communities in over 30 languages. www.lush.com