Lush appoints new Lead Retailer for UK&I with 13 years of experience

Lush has appointed its new Lead Retailer of UK&I Retail, Kasey Swithenbank, for the UK & Ireland.
With over 13 years of experience in retail at Lush, Kasey brings a breadth of knowledge from managing and directing over 100 Lush shop managers and the mission to innovate high streets.

Kasey’s journey at Lush is truly inspirational for those looking to develop a career in retail.

Joining Lush as a Sales Associate in the Cardiff shop in 2010 and moving through the ranks to shop Supervisor within the same year, to the Shop Manager from 2012 through to 2017.

Joining the UK&I Retail team as a Retailer in 2017 where Kasey worked for 6+ years before her recent appointment to Lead Retailer of UK&I Retail. She shares some of her personal career highlights so far:

I am so excited to be taking on this role at Lush. I’m extremely passionate about our highstreets being memory makers for visitors and believe Lush shops create lasting memories for customers with our staff being day makers. Along with offering experiences beyond retail shopping like spa, parties and more.  I’m excited to continue building upon Lush’s success in these areas.

Kasey Swithenbank, Lead Retailer of UK&I Retail

Kasey is hugely passionate about customer experience, sales initiatives and employee engagement which led her to innovative ways of interaction phygitally; introducing “virtual shop visits” during the height of the pandemic. 

She is also championing parental rights in the workplace and shares her pride working for a company that pays the full 6 month pay for those on parental leave:

“Having two young children, I’m a big advocate of finding a balance between home and work life and believe the skills working parents bring to a business are crucial and reason alone for businesses to offer flexibility. I’m very proud that through the support I’ve put in place at Lush our percentage of Retail Managers returning to the workplace after parental leave has increased to over 90% in the last 3 years.”

Following Lush Retail’s record breaking success in December 2022, this year looks forward to continuing Lush’s investment across Retail with a new Anchor (flagship) shop opening in Glasgow, aiming to provide the ultimate Lush experience; along with a relocation for the Lush Bristol shop in the Spring and continued investment in shop manager development.

Notes to Editors

About Lush Retail:

Lush Retail is a network of 863 independent shops globally, run by passionate individuals that work for their local customers.
Our shops are at the heart of their local communities, and surprise people with exciting products and genuine care, at a time where human contact is priceless.
We invite millions of visitors into our stores annually, providing expert, tailored advice to ensure our customers’ needs are met from our orchestrated range of around 400 core products.
As well as sharing their knowledge with customers, our employees are day makers, dedicated to bringing joy to your shopping experience.
Our core shops are the foundation of the businesses, reflecting our values and are filled with a product for every need. Our larger stores are experience-led and experimental. Within them, you might find some exclusive products, a spa or hair salon offering bespoke handmade treatments to transform your day, and other new innovative concepts which are always in development. We pride ourselves on our 5-star service and our passion for revolutionising the industry.

Find out more here.

For further information or interview opportunities, please email [email protected]

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