Shops shut, but we keep on cleaning

5th January 2021: UK&I temporary shop closures

Today we announce the temporary closure of all our UK&I stores, until further notice, in line with current Government advice, to help prevent the spread of the Coronavirus (COVID-19).

As during the first lockdown, our factory and web order teams will be making and packing products for you, ensuring our website will be available for online orders throughout, with FREE standard delivery within the UK on orders over £45.

We know that relaxing baths have helped many cope through these times of confinement.  So whether you are venturing out for essentials or staying tucked away at home, please each and every one of you stay safe. Rest assured that plenty of soap and a very warm welcome awaits you at our shops when they reopen.

*Here’s the inevitable small print:

FREE standard delivery with spends over £45 at uk.lush.com*  – for a limited time only

UK Standard Delivery (£3.95) – If you select this option, parcels weighing less than 2.5kg will be sent with Royal Mail so keep your eyes peeled for your local postie! For larger orders (over 2.5kg) we will use a courier, which may require a signature upon delivery.

All our couriers are still operational, but are currently reporting slight delays.

December 2020 : Uk and I shops reopen

Throughout December, in line with tiers and government advice, we will be reopening shops across the UK and Ireland. We continue to offer other services including call and collect and online orders.

November 2020 🇬🇧 : England temporary store closure

Thursday 5th November sees the temporary closure of our English stores, in line with Government guidelines to help prevent the spread of the Coronavirus (COVID-19).
It is ironic that a soap shop should shut at the very time when our product is not just wonderful to use, but lifesaving. Our priority during this lockdown is to ensure that we maintain staff and customer safety whilst ensuring everyone can get hold of the items you need to see you through.

As during the first lockdown, our factory and web order teams will be making and packing products for you, ensuring our website will be available for online orders throughout, with FREE standard delivery within the UK on orders over £45.

For those who only wish to quickly grab a few items or couple of bars of soap, your local shop will be doing all it can to provide a service where, if you are out and about doing your food shop, you can place orders for collection at the door – also some of our shops will deliver to your home if you are staying in. We can provide phone consultations for anyone who needs a bit of help selecting the right product, because we still want to ensure you love everything you buy. To find out which of these services your local shop has been able to safely put in place check here

We know that relaxing baths have helped many cope through these times of confinement.  So whether you are venturing out for essentials or staying tucked away at home, please each and every one of you stay safe. Rest assured that plenty of soap and a very warm welcome awaits you at our shops when they reopen.

Our three Welsh shops should be reopening on the 9th of November, Scotland & Northern Ireland remain open at the time of writing, while the Republic of Ireland is offering order and collect services from Cork and Dublin Grafton Street.

October 23rd 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇮🇪 : Temporary shop closures Wales & Republic of Ireland

This week sees the temporary closure of our Welsh and Republic of Ireland stores, in line with Government guidelines to help prevent the spread of the Coronavirus (COVID-19) in those areas.

It is ironic that a soap shop should shut at the very time when our product is not just wonderful to use, but lifesaving. So thankfully our manufacturing and digital fulfilment teams are still working hard to make and dispatch online orders for you, whilst observing all the essential extra hygiene measures these current times require.  We are currently offering FREE standard delivery within the UK on orders over £45 at uk.lush.com.

Please, each and every one of you stay safe. Plenty of soap and a warm welcome awaits you at our shops when they reopen, hopefully throughout November and into December. Until then, with much love from All at Lush.

June 2020 🇬🇧 : Shops Reopen

Throughout June we opened another 175 shops across the group, including the majority of our UK&I stores, leaving us with just 19 stores closed by the end of the month.

Read more here

17 April 2020 🇬🇧

UK website reopens

Following a temporary pause on our website, we are now ready and raring to go again, and waiting to take your orders.

The great news is you can still enjoy FREE standard delivery within the UK on orders over £45. The not so great news is that your parcel is very likely to take longer than usual to get to you. We are currently looking at deliveries arriving 15 to 20 working days after the point of ordering.

You might also find some products are still temporarily unavailable to purchase.

We’ve spent the last few weeks reorganising ourselves, getting our ducks in a row and ensuring the safety of all our manufacturing teams, pickers and packers. We believe in happy people making happy soap, so we have taken the following steps, amongst others, to ensure this firmly remains the case:

  • Introduced floor markings throughout our hand making, packing and despatch areas, to make it easier for people to keep a minimum of 2 meters distance between themselves and their colleagues.
  • The space has been redesigned to allow for increased distance between work-stations, in the interest of creating a safer and more comfortable environment for our colleagues to work within.
  • Additional shifts have been put in place to allow for a reduced number of people in a working space at any given time.
  • The same colleagues will be working on the same shifts together, to minimise unnecessary contact with members of different teams.
  • Staggered breaks have been introduced to make rest times safer, easier and more practical.
  • We are also ensuring the provision of safety equipment throughout our manufacturing and fulfilment team.

If you need a hand choosing products or have delivery questions, our customer care team is more than happy to help over the phone, or via email and live chat – they are working from home, so expect the occasional dog bark or interruption from an excited child.

Our retail shops currently remain closed until further notice.

We hope you’ll understand and bear with us in these new circumstances, as we get up and running again and find new ways to work that meet the needs of you, our staff and the delivery and courier services.

We expect everything to run smoothly, but we will be keeping things under constant review and will alert you of any changes necessary.

Love from all at Lush.

30th March 2020 🇬🇧

With the situation constantly changing, we have decided to temporarily close our UK website. We will keep this decision constantly under review, but for now we are estimating that there will be no orders taken for the next three weeks. We look forward to serving you as soon as we feel able to get our operations up and running again.

We are so sorry not to be able to provide our usual service to you during these difficult times, but whilst we are gone please remember to wash your hands, stay in and stay safe.

Love from all at Lush 

Whilst we sadly cannot interact in person at the moment, with our retail stores temporarily closed, we will be using our digital spaces to provide Lush updates and entertainment for you during this uncertain time. We have some exciting live and interactive events taking place on our YouTube channel over the next couple of weeks, as well as plenty of content to indulge in.  You can experience all the fun and frolics of the shop floor on our new Lush TikTok page. And to ensure that there is a single location that you can keep in the loop with all Lush happenings, we’ll be popping live updates onto Lush Instagram stories.

#LushCommunity

21st March 2020

Today we announce the temporary closure of all our UK&I stores, from end of trade on Saturday 21st March until further notice, to help prevent the spread of the Coronavirus (COVID-19).

We make this decision with a heavy heart because our instinct is to serve our customers, not to shutter our shops.  Lush is not just our life’s work, we know that Lush staff would go to the ends of the earth for this company – but in the immediate best interests of them and our customers the time is now right to close our retail shops.

It is ironic that a soap shop should shut at the very time when our product is not just wonderful to use, but lifesaving. So thankfully our manufacturing and digital fulfilment teams are still working hard to make and despatch online orders for you, whilst observing all the essential extra hygiene measures these current times require. We are currently offering FREE standard delivery within the UK on orders over £45 at uk.lush.com*

Lush would like to express our deep appreciation and respect to healthcare workers worldwide who are giving their all to care for the sick, if there is anything we can do to help please get in touch. We will also be looking for community groups to donate whatever soap is left on our shelves.

Throughout the history of Lush our amazing, loyal worldwide customer base has seen us through growing pains, the economic crash and local disasters.  Please, each and every one of you stay safe. Plenty of soap and a warm welcome awaits you at our shops when they reopen. Until then, with much love from All at Lush.

 

*Here’s the inevitable small print:

FREE standard delivery with spends over £45 – for a limited time only

UK Standard Delivery (£3.95) – If you select this option, parcels weighing less than 2.5kg will be sent with Royal Mail so keep your eyes peeled for your local postie! For larger orders (over 2.5kg) we will use a courier, which may require a signature upon delivery.

All our couriers are still operational, but are currently reporting slight delays.

Contact:

If you have any questions or fancy a chat, please call Customer Care on +44 (0)1202 668545, drop us a line at [email protected] or via Live Chat.

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COVID-19: Lush Updates

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