Internal Vacancy

CUSTOMER CARE ADVISOR – PORTUGUESE SPEAKER

INFORMATION ABOUT THE VACANCY: NUMBER OF VACANCY: 1 OF 16 hours STARTING DATE: March DURATION: Permanent SEND YOUR APPLICATION TO: anna.tenllado@lush.es indicating in the subject “Vacancy CC Advisor Portuguese”

ROLE:

• Provide a personalised customer care service to clients 
• Provide support to our customers and solve any incidences with their online order
• Work with customer care system like Zendesk to manage emails
• Generally speaking, serving our clients with their queries, whether it is related to product’s ingredients, order delivery or a disappointing shop experience, the team will always be ready to respond in a timely manner and facilitate the most relevant solutions through the channel chosen by the client to contact us.

WE ARE LOOKING FOR SOMEONE:

• With previous experience in retail or in a customer care department
• With excellent communication skills
• A very good level of written Portuguese
• Focused on problem solving
• Used to working as part of a team
• With an interest in digital technology

Do you like to communicate with others and go beyond to find solutions?

Are you very enthusiastic?

Are you a fan of our products?

If it is the case, we want to hear from you. Send you CV and a cover letter in portuguese explaining why you are the right candidate for the vacancy.

Deadline to apply: 6th March 2022

We will contact you by 10th March

“Lush is an equal opportunities employer”