Lush Retail is a network of independent shops, run by passionate individuals that work for their local customers. 

Our shops are at the heart of their local communities, and surprise people with exciting products and genuine care, at a time where human contact is priceless.

We invite millions of visitors into our stores annually, providing expert, tailored advice to ensure our customers’ needs are met from our orchestrated range of around 400 core products. 

As well as sharing their knowledge with customers, our employees are day makers, dedicated to bringing joy to your shopping experience. 

Our core shops are the foundation of the businesses, reflecting our values and are filled with a product for every need.

Our larger stores are experience-led and experimental. Within them, you might find some exclusive products, a spa or hair salon offering bespoke handmade treatments to transform your day, and other new innovative concepts which are always in development.

We also like to get out and about in our communities, so you might see a Snow Fairy pop up round the corner or find us hosting a Bath Bomb making party!

We pride ourselves on our 5-star service and our passion for revolutionising the industry.

 

 

886 shops

£776m

Total Brand Sales in FY21

32k

5* Google reviews

Check out where our Group shops are

Retail concepts through the years…

2009

Lush Spa launches

2012

Gorilla Perfume Bus Tour

2017

The Naked House

2018

Naked shops open in Milan, Berlin u0026amp; Manchester

2018

Lush Harajuku opens as a bath bomb concept store

2019

Lush Shinjuku opens – our largest Asian anchor shop

2019

HairLab launches to public

2019

Perfume Library opens

2021

Lush Music Pop Up, Soho, London

2021

Sleepy Tour

2021

Snow Fairy Tour

2022

Pop Up at BlueDot Festival

2022

Lush Vending machine at Coal Drops Yard

We Are Retail

The Lush Customer Experience

We’re all part of the same thing… getting excellent products to the customers in whatever way they choose to shop. We can’t do without the spectacle and personal service that Lush Retail can provide.

HELEN AMBROSEN | LUSH CO-FOUNDER AND INVENTOR

Ro on Retail

1 mins 20 | by rowena bird

Lush co-founder Rowena Bird shares her reflections on what makes a great retailer and why customer service is so important.

Customer experience

The pandemic accelerated digital growth industry-wide. But if you ask our retail teams, they’ll tell you there’s no beating the in-store experience.

Entering a Lush shop is a treat for all of the senses. There’s the unmistakable scent; the result of unpackaged products and fine fragrance throughout each of our product ranges. Our merchandising is proudly managed by shop teams to create abundant displays of the freshest cosmetics on the high street. Then there are testers, readily available for customers to get hands-on with and try out in-store, guided by the expertise of our teams. The music, in the hands of each shop team can curate the mood-boost customers didn’t know they needed. And although we don’t recommend eating our products, if you find yourself at some of our anchor stores, you can also treat yourself to a coffee or a slice of vegan cake to fuel your shopping trip.

We invest in our staff, in attracting and hiring the best, and training them to be experts, storytellers and day makers so that they can add exceptional value to your retail experience.

All are welcome, always, and so our approach to service is tailored to the customer’s preferences.

Want to pop in on your lunch break and be in and out with your regular products? We’ve got you covered. Want to make the most of IRL expert advice with our free consultation service? Pull up a seat around our table, get matched with a member of staff who will establish your needs, build you a slate to showcase routines which will work for you, demonstrate how to get the best use out of your products and share information about ingredient sourcing and the values contained within each product. If you’re undecided, we’re happy to create fresh samples for you to take home and try so you can be absolutely sure you’ve found your perfect match. 

We love nothing more than getting to know our regular customers and hearing how you’re all getting on, so be sure to pop in when you’re next in the neighbourhood!

A large variety of different coloured Lush shower products and soaps are displayed on a white counter top, with smaller chunks of soap resting on top of whole blocks
A colourful range of haircare is displayed on a white, black and pine wood unit at Lush Oxford Street. The range includes shampoo and conditioner bars, a solid co-wash, liquid shampoos and conditioners, dry shampoo and hair treatments.

Did you know?

We have a No Quibble Refund or Exchange Policy.

You can exchange any product or gift you are not satisfied with for whatever reason. You, the customer, are always right and if you are not happy with a Lush product, let us find a suitable alternative which will knock your socks off.

If you would prefer a refund, then no problem; just bring the product and your receipt. If you are unsure of which products will be suitable for you, let us give you a consultation with samples to try.

Can’t Get to one of our shops?

Contact Us

BEYOND RETAIL

Our shops as community hubs

We see our windows as potential billboards for campaigns that are close to our heart, and our shop floor space as something we can share with groups working to drive change and raise awareness of local issues.

Through this, we can fulfil our mission of turning customers into activists.

We regularly utilise the power of our retail stores and teams on national or even international campaigns, and all year round, our store managers are empowered to use their stores creatively to best serve the community.

For example:
In July 2022, Lush Brighton UK hosted a Clothes Swap event raising funds for the Clare Project – an organisation that creates support and social spaces for the Trans, Non Binary and Gender Non Conforming humans of Brighton.
Lush Liverpool & Lush Munich worked with non-profit organisation All Out, to dedicate floor space to an international LGBT+ photography exhibition details.

BEYOND RETAIL

Celebrate with us!

We like to party, and as the most fun shop on the high street, we are well placed to work with you to design the perfect party for your special occasion.

Our kids parties provide the opportunity for all guests to make their own product, play games, and take home goodie bags with exclusive party products inside. 

Our in-store party experts are able to scale up or down the energy levels, so if you’re looking for something more sophisticated, we lean into the skincare range and build experiences around fun and education. Guests are able to try out full skincare routines and learn more about their skin as they go.

Our parties are as unique and individual as you are, so speak to your local store team and we’ll be able to accommodate your needs.

Lush Spa

Since 2009, we have been reinventing how spa experiences on the high street can feel. Acting as the ultimate demonstration of our products, the Lush Spa creates transformative experiences for our clients by using choreographed movement, sound, scent, taste and enchanting visuals to take our clients on a journey like no other.

As of 2022, Lush has 15 spas globally and 16 spa treatments available – some of which are only available in select locations.

Taking pride in high standards, most Lush Spa treatments spend at least a year in development prior to launch, to make sure every fine detail is perfect. We train our therapists in house and Lush Spa is a registered VTCT training school.

Lush HairLab

2019 saw Lush’s first in-store HairLab opening on the ground floor of the freshly relocated Lush Liverpool, UK.

The Lush HairLab provides expert and innovative hair cuts, styling and treatments with experiences that cater to your locks and your lifestyle. We want to impact the industry, proving that a hair salon can be a welcoming space, providing people with experts in specific textures and techniques. No matter what race, gender, age, background, hair type or texture, everyone will receive an expert and educational led service for their hair and scalp.

We have an exclusive range of services on offer and we give our customers the knowledge and confidence to be able to recreate the style they love at home every day.

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