Lush manufacturing staff are standing on the factory floor pressing bath bombs which contain shades of green, peach and pink

How we work

We want Lush to be a great place to work for everyone

Our structure

At Lush, we believe in providing local jobs at a fair wage, buying goods and services at a fair price, paying our taxes, buying directly from smaller suppliers, giving to charities and speaking out for change on issues we care about in the world.

Joining Lush is a bit like joining an ecosystem of diverse ideas and people. We’re not structured in a traditional way, a lot of people don’t have an official job title and take on lots of roles, and that’s how we flourish. People progress via the connections they make. The more people you work with, collaborate with, support and are supported by, the more integral you become.

A few years ago we began to talk about mycelium as a way to describe how we are organised. Mycelium, for those who don’t know, is an underground network of fungi. Recently it has been discovered that they actually act as a ‘wood wide web’ for the forest – nature’s internet. A connected network of cooperation.

And it’s this pattern that we all recognised as being similar to how we work. In that way Lush is a family and it is a family who care for each other. We want each of us to succeed and to be able to enjoy the same benefits. Benefits such as a Living Wage, freedom of movement and a share in the business we all work so hard for. Really it has become the fungus among us…

our staff

Diversify our future We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, privately-owned and family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We fight cruel practices like animal testing, promote regeneration, and show that what’s inside counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

What’s it like working for Lush People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic – if you’ve got the drive to push yourself and try different things, you will have our support.

There are lots of different functions and types of work at Lush – from handmade manufacturing to retail roles, and every support job imaginable. Here’s a few of the benefits you can expect from working at Lush…

Please note the benefits listed here will vary depending on a number of factors, including the country you are employed by, the area of business you work within, and the type of contract you have – permanent or fixed term.

Everyone is on a bonus scheme. The eligibility to earn a bonus is a cornerstone of Lush, ensuring that everyone who works with us has the opportunity to go above and beyond and be recognised for their contribution.

Our Bonus Structure

Retail Bonuses in our retail stores are focused on increasing sales versus last year. Bonus is awarded to store teams for achieving targets – capped at a maximum payout of 25% of pay.

Manufacturing Linked to production KPIs and paid as a team or based on individual output dependant on the manufacturing department.

Support Teams are entitled to professional development budget of $2,000 AUD (per financial year) to use for short courses, workshops or other forms of external training.

Additional rewards and bonuses are occasionally awarded throughout the year, such as our ‘Thank You’ or ‘Christmas’ Bonuses.
These are linked to our ‘We Believe’ statement or ‘Secret Cosmetic Masterplan’.

Leave Entitlements
All Lush employees are entitled to the same benefits that apply to all workers in their country, as mandated by the relevant governments. This includes annual leave, personal/carers leave, parental leave, bereavement/tangihanga leave, family and domestic violence leave – with more leave options available.

Employee Assistance Programme

Provided through Assure for short-term individual coaching and counselling available through TeleHealth, Video, Face to Face & Chat. 24/7 support is available for urgent issues.

Here’s a few of the other benefits our staff can receive:

– 50% staff discount (conditions apply)

– Paid Birthday leave (if it falls on a regular working day)

– Lush is 10% employee owned! All current employees of Lush are joint beneficiaries of our Employee Benefit Trust, with formal channels to always have their voice heard, making Lush the company we want it to be.