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Lush People

We want Lush to be a great place to work. Here’s our People policy

Lush policies

We want people to enjoy their time with us.  We want people to learn by their experiences and to teach us.  We will challenge people in their work and they will develop in being challenged.  All staff should be treated equally and with respect at all times.  There is no glass ceiling.  We expect to provide better than legislated for working conditions.

  • Here are some of the practices we have in place to make this happen:
  • No Lush staff will be employed on a zero hour contract.
  • Holiday will continue to accrue each month at the higher of either Contracted or actual hours worked.
  • Each quarter payroll will double check contracted vs actual hours worked to keep these as closely aligned as possible. Managers will be asked to correct contracts where big differences are identified to ensure staff feel as secure as possible about their hours.
  • Retail staff are paid a minimum of 20p above statutory minimum wage.
  • There is no penalty for being under 18 or under 21. If you do the same role you get paid the same.
  • We pay the same wages irrespective of nationality, religion, sex or age.
  • London and Eire have separate wage structures.  In London we are signed up to the London Living Wage.  We were the first retail company to pay the London Living Wage.
  • There are no company cars.
  • There are company bicycles.  We take part in the Cycle To Work scheme.
  • There are no management car parking spaces.  There are bike racks
  • If your birthday falls on a normal working day, you can have the day off. It’s an extra day holiday, paid! Permanent staff only.

Product training We like all our shop staff to be able to talk about and recommend products from personal experience, as well as product knowledge training.  For this reason we ensure that staff have access to all new products free of charge, have supplies of products at hands on trainings sessions and have a good staff discount for continued use of products at home.

Shop campaigns Each Lush shop has the right and autonomy to opt out of a window campaign if they have strong reasons.  To do this shop managers are expected to take into account the views and opinions of all the staff in their shop and come to a collective and democratic decision.

The Glass Ceiling We know that despite many long years of emancipation in the UK there is still not total parity between the sexes.  We want all women to know that at Lush we do not hold you back.  Wage is decided by the role you do not by who wears the trousers, we do not have ‘male’ and ‘female’ roles and there is no glass ceiling holding women back from the very highest roles in Lush.  Women are represented in high numbers, whether fork-truck drivers in our warehouse or those sitting on our Board.

Manufacturing, retail and support staff all fall under our people policies
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